Telonic documentation

How the agents work, how they connect to your systems, and how your data and decisions stay under your control.

Start with your role

• TechnologyHow the agents are built, connected and hosted.Start with How an agent works
• OperationsWhat the agents handle, and what your team controls.Start with What we do and what your team does
• Legal and complianceWhere data is processed and stored, and how it is protected.Start with Hosting and data residency
• ProcurementHow pricing, implementation and support work.Start with How pricing works

Browse by section

• Getting startedWhat a deployment involves, the key terms, and who does what.
• AgentsHow an agent hears, understands, decides within your limits and acts.
• ChannelsVoice, WhatsApp, SMS, email and web, and how each one connects.
• LanguagesArabic dialects and English, switching mid-sentence, and voices.
• Customer recordOne history per customer, across every channel and team.
• IntegrationsHow the agent looks up, writes back and acts in your systems.
• Quality and analyticsEvery conversation reviewed, measured and reported.
• Governance and controlDecision boundaries, escalation, testing and the audit trail.
• Security and data protectionHosting, data flow, redaction, encryption and access.
• Legal and complianceData protection, recording consent, contact rules and contracts.
• CommercialPricing, implementation, support and service levels.
• Industry guidesHow the agents work in property, travel and hospitality, and insurance.
• FAQAnswers for technical, operations, legal and commercial teams.