Integrations
Apple Pay
How customers can pay with Apple Pay when your agents send a payment link, through the payment provider you already use.
Customers who use Apple Pay can pay with it when your agents send them a payment link. Apple Pay is a digital wallet: it lets a customer pay with a card stored on their iPhone, iPad or Mac, confirmed with Face ID, Touch ID or their passcode. It appears as a payment option on the payment page of your payment provider, for customers whose device and browser support it. The agent works with your payment provider, such as Stripe, Network International or PayTabs, rather than connecting to Apple Pay directly.
What it means for your customers
| Action | What it means for you | Example |
|---|---|---|
| Pay from the link in the conversation | A customer on a supported Apple device can pay in a couple of taps, without typing card details | A guest opens a deposit link on WhatsApp and pays with Apple Pay on their iPhone |
| Confirm the payment | The agent reads the payment status from your provider and confirms to the customer, whichever way they paid | "Your deposit has been received. Your room is confirmed" |
| Follow up on payments due | Reminders for instalments and balances carry a link, and each link offers Apple Pay where the device supports it. Configured during implementation | A reminder for the balance of a tour, paid with Apple Pay from a Mac |
The amount on every link is taken directly from your system record, not typed by the model.
How it works
The agent asks your payment provider to create a payment link and sends that link in the conversation. When the customer opens it, your provider's payment page offers Apple Pay alongside card payment, if Apple Pay is enabled on your provider account and the customer's device and browser support it. The customer confirms the payment with Apple Pay, and your provider processes it under its own terms.
The agent never sees or handles card details. Card data stays between the customer's wallet and your payment provider. Enabling Apple Pay is a setting on your payment provider account, and your provider guides you through any set-up Apple requires, such as registering the web address of the payment page.
Permissions
Permissions sit with the connection to your payment provider. Apple Pay needs nothing more from the agent.
| Permission | Needed for | Default |
|---|---|---|
| Create payment links with your provider | Sending a link the customer can pay with Apple Pay | Only for the purposes and amounts your records define |
| Read payment status from your provider | Confirming a payment to the customer | Granted |
| Access to the customer's wallet or card | Not needed | Not available |
The agent can only take actions your team has granted. Anything not granted cannot be invoked. See Permissions.
In practice
Qamar Stays, a hotel group, takes deposits through its payment provider, with Apple Pay enabled.
- Hamza asks on WhatsApp to book two nights at the group's Dubai Marina hotel.
- The agent checks availability, confirms the rate from the reservation system and sends a deposit link from the group's payment provider.
- Hamza opens the link on his iPhone and pays with Apple Pay.
- The agent reads the payment status from the provider, confirms the booking and writes the payment reference to his reservation.
Related
- PaymentsIntegrations
- Network InternationalIntegrations · Payments
- StripeIntegrations · Payments
- PayTabsIntegrations · Payments
- PermissionsIntegrations
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